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New Pucklechurch Mobile Phone TEXT service

Report a Problem

The Parish Council have introduced a new way to contact them in an effort to make it easier and more convenient.  This is in addition to the existing ways you can contact the Parish Council (Clerk: 937 2398, parish.council@pucklechurch.org. There is a list of parish councillors here...

Add 0795 008 1307 to your contacts

What is the cost? Texts to the service will be charged at your normal plan rate. There is no additional cost for using the service. If you are on a plan that includes free texts then as long as you are within your plan limit the text will be free.

How do I use it? Simply TEXT your information to 0795 008 1307 - however it would help the Parish Council if you could also send a keyword - see list below

Will I get a reply? Not usually, although if more information is needed you may be asked via a TEXT message. In some circumstances it may be required that you report the issue directly to another body and you will be informed of whom to contact.

How will my issue be dealt with? The Parish Council with either take action itself (for example litter or graffiti), direct your issue to the relevant body (e.g. problem with the pavement) or gather evidence in order to address a more complex problem (e.g. bus services).

What if the problem is urgent? Do not use the TEXT service for urgent problems or for emergencies. Please contact the relevant authority direct.

Can I contact the police using the service? Sorry, this is not possible. You must do this directly with the police.

KEYWORDS - It would greatly help if, when texting, you use the following keywords followed by the information required.  Most items require a location, please be as precise as you can.

Bus: Followed by the service (689 or 620), the direction of travel (Bristol, Bath, Yate), the bus stop where you boarded or are waiting followed by the scheduled time of the service at that stop. This will allow us to identify the specific bus. Then please state the problem.

Drains: Followed by location and nature of the problem.  If possible state whether it is a surface or foul water drain

Flood: Followed by location and extent of the flooding. Where you can identify the cause (e.g. blocked drain) please do so.

Fly tipping: Followed by location and brief description of what has been tipped

Graffiti: Location of the problem

Lighting: Followed by location and nature of the problem

Litter: Location of the problem and extent of the litter

Pothole: Followed by location

Repair: Location of problem and the item that needs repair (e.g. street sign, play equipment) followed by a description of repair needed.
Trees and hedges: Followed by location and nature of the problem

Vandalism: Location and description of the problem